Average Hold Time

What is Average Hold Time (AHT)?

Definition and meaning of Average Hold Time

The average keep time is the average time taken for an Operator to answer a name or the time a customer waits in the Queue earlier than being answered.

What Does Average Hold Time Mean?

Handling time is the quantity of time among whilst the gadget puts the purchaser on hold till the moment an Agent will become to be had (or the caller Hangs up).

The common preserve time is calculated via adding up all inbound Client call keep Instances and dividing that by the quantity of inbound customer calls responded via the agent or interactive voice reaction (IVR) machine.

Firms have numerous alternatives for reducing their average keep time:

1. Increase their call handling body of workers to satisfy call for
2. Offer Greater or better IVR to offer some of the services routinely
3. Reduce cope with instances through advanced call dealing with Procedures, schooling and machine improvement

What does AHT stand for?

When we refer to AHT as an acronym of Average Hold Time, we mean that AHT is formed by taking the initial letters of each significant word in Average Hold Time. This process condenses the original phrase into a shorter, more manageable form while retaining its essential meaning. According to this definition, AHT stands for Average Hold Time.

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