What is Information Technology Infrastructure Library (ITIL)?

What does 0ITIL stand for?

Information Technology Infrastructure Library (ITIL) is a broadly regularly occurring first-Class practices Framework for IT service control (ITSM). ITIL consists of practices, checklists, duties and approaches documenting the position of the ITSM Characteristic. Additionally, ITIL is supported by a qualification scheme, accredited schooling agencies and Implementation third-party (additionally referred to as ITIL-aligned) assessment tools.

It became created in the Eighties by way of The UK government’s Central Computer and Telecommunications Agency (CCTA) to assist groups with their IT investments by way of efficaciously assembly their Business necessities and desires.

What Does Information Technology Infrastructure Library Mean?

ITIL leaves the implementation inFormation to the discretion of the organisation. ITIL v2 was added in 2000/2001 and includes eight books, every similar to a selected subject. These 8 books are:

1. Service Support
2. Service Delivery
3. ICT Infrastructure Management
4. Security Management
5. The Business Perspective
6. Application Management
7. Software Asset Management
8. Planning to Implement Service Management

An additional ebook, Small-Scale Implementation, cHanged into brought in 2007. ITIL v3, published in 2007, includes 5 Volumes. Each volume corresponds to a subject, as follows:

1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement

In varied industries and markets, some of the world’s largest businesses have applied ITIL in a few form. Examples encompass Microsoft, HP, NASA, the UK National Health Service, HSBC and the Disney Company.