What is a Trouble Ticket?

A trouble price ticket is the end result of an end person filing a help request through an issue tracking Device, and it typically consists of factors detailing the exact nature of the trouble the quit person is having with a specific Network thing. The hassle price ticket is then Forwarded to the proper IT technician, who's accounTable for addressing the troubles in the hassle price ticket primarily based at the ticket’s severity, impact to the Business enterprise, time received, etc.

What Does Trouble Ticket Mean?

Over time, the term has turn out to be a universally popular part of the IT industry lexIcon because of its ancient connection with small cards that were submitted through End Users who had been having issues with a specific commUnity issue. Over time, trouble tickets took on a virtual Format, however maximum humans in the industry hold to consult them as trouble tickets.